LEVEL 1
Customer Care
TAT: Up to 10 Days
-
Email
-
Website:
-
Complaint to be emailed to Customer Care
Satisfied - Closed
If not satisfied / no response
Escalate to Level 2
LEVEL 2
Customer Care Head
TAT: Up to 10 Days
-
Customer Care Head
-
Email:
-
Complaint escalation via email
Satisfied - Closed
If not satisfied / no response
Escalate to Level 3
LEVEL 3
Grievance Redressal Officer
TAT: Up to 10 Days
-
Grievance Officer
-
Email:
-
Final escalation to Grievance Officer
Satisfied - Closed
If not satisfied / no response within 30 days
RBI CMS Portal
LEVEL 4
RBI – CMS PORTAL
External Escalation
-
External Escalation (As per RBI Guidelines )
-
Website:
-
Only if not satisfied by the company’s response within 30 days